Not inclined to paint by numbers, Tom works with clients to craft a custom path for each challenge. Yet there are some consistent practices and beliefs:

Get Real. Observation. Participation. Be accountable to real people and real places.

Appreciative Inquiry. Start with what’s working. The future may already be here.

Engagement.  People support what they co-create. Innovation is a team sport.

No to Dichotomies. Emotion & function. Science & art. Qualitative & quantitative.

Yes to Prototypes. Making is learning. No design thinking without design doing.